Seller Guidelines

Welcome to HobbyNest, a home for creators, collectors, and craft lovers.

Whether you’re a hobbyist or a small business owner, these guidelines will help you sell safely, fairly, and successfully within our community.

1. Getting Started

• Create your Seller Profile with a clear shop name, photo, and short description about what you make or sell.
• Make sure your contact and payment information are accurate and up to date.
• Read our Terms of Use and Safety Tips to understand how HobbyNest works.

2. Listing Your Items

• Be honest and detailed. Clearly describe your product — include dimensions, materials, condition (especially for pre-loved or vintage items), and any flaws.
• Use clear, original photos. Good lighting and simple backgrounds help buyers trust what they see.
• Set fair prices. Research similar listings and reflect the handmade value of your work or the uniqueness of your vintage items.
• Do not list prohibited items (e.g., counterfeit goods, unsafe materials, or copyrighted designs you don’t own).

3. Managing Orders

• Respond to messages promptly and politely — communication builds trust.
• Ship orders within the promised timeframe and provide tracking details.
• For made-to-order or customized items, clearly communicate estimated production and delivery times.
• Mark the order as “Shipped” once dispatched, and update the buyer if delays occur.

4. Payments and Fees

• All transactions must go through HobbyNest’s secure payment system.
• Avoid private payments or transfers outside the platform — they’re not protected.
• HobbyNest may charge a small service or transaction fee, which will be displayed before confirmation.
• Funds are released to your seller wallet after the buyer confirms receipt (or automatically after a set period).

5. Handling Returns and Disputes

• Set a clear return or refund policy on your profile so buyers know what to expect.
• Communicate calmly if an issue arises — most misunderstandings can be resolved through respectful dialogue.
• If no resolution is reached, you or the buyer can open a dispute through our Support Team.
• Always keep communication and evidence (messages, photos) within HobbyNest for protection.

6. Maintaining Trust

• Never share your personal data (like phone numbers, banking details, or home address) outside secure channels.
• Avoid false advertising, duplicate listings, or copying another seller’s content.
• Treat all buyers with courtesy and professionalism — even when things go wrong.
• Follow all HobbyNest policies to keep our community safe, creative, and fair.

7. Growing Your Shop

• Keep your shop active with regular updates and new listings.
• Encourage happy customers to leave positive reviews.
• Share your creative process or inspiration in your profile — people love to connect with real stories.
• Engage with the community: comment, share tips, and support fellow makers.

8. Violations and Account Suspension

HobbyNest may remove listings or suspend accounts that:

• Sell prohibited or counterfeit items
• Fail to deliver products or engage in dishonest activity
• Use abusive, hateful, or fraudulent communication
• Attempt to bypass the payment system

We always aim to warn or assist first, but serious or repeated violations may lead to permanent account removal.

9. Need Help?

We’re here to support you every step of the way.

If you have questions about listings, payments, or disputes, reach out to us at:

📩 support@hobbynest.com

Thank you for being part of the HobbyNest creator community.

Your craft, care, and honesty help make this space a trusted marketplace for everyone. 🌿